Shipping & Returns

Welcome to Shalbia.com! We are committed to providing you with an exceptional shopping experience. Below, you will find all the necessary details regarding our shipping and return policies.

Shipping Information

At Shalbia, we want your order to arrive as quickly as possible. We offer several shipping options to meet your needs.

Shipping Rates & Delivery Times

• Standard Shipping:
  • Delivery Time: 5-7 business days
• Expedited Shipping:
  • Delivery Time: 2-3 business days
• Express Shipping:
  • Delivery Time: 1-2 business day

Note: Shipping times may vary depending on your location and availability of products. Delivery times are calculated from the day your order is shipped, not the day the order is placed.

Order Processing Time

Orders are processed Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed the following business day. Please allow 1-2 business days for order processing before shipment.

International Shipping

We currently ship to select international locations. Shipping fees and delivery times vary depending on your country. Please check during checkout for specific international shipping rates and estimated delivery times.

Returns & Exchanges

Your satisfaction is important to us. If you’re not completely happy with your purchase, we offer a hassle-free return and exchange process.

Return Policy

We accept returns within 30 days of receipt for most items in new, unused, and unwashed condition with all original tags and packaging intact.

• Items Eligible for Return:
  • Clothing, footwear, accessories, and home goods that are unworn and undamaged.
  • Certain non-returnable items (e.g., final sale items, gift cards, and perishable goods).
• How to Return:
  1. Contact our customer service team at [email protected] to initiate the return process.
  2. Include your order number and the reason for return.
  3. You will receive a return authorization (RA) number and instructions on how to send the item back to us.
• Return Shipping:
  • Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.
  • We recommend using a trackable shipping service for your return to ensure it reaches us.

Exchanges

If you’d like to exchange an item for a different size or color, please follow the return process and place a new order. Unfortunately, we are unable to reserve items for exchanges. If you need assistance with your exchange, feel free to reach out to our customer support team.

Refunds

Once your return is received and inspected, we will process your refund to the original payment method. Please note that it may take 5-7 business days for the refund to appear in your account, depending on your bank or payment provider.

Defective or Damaged Items

If you receive an item that is defective or damaged, please contact us within 7 days of receipt at [email protected]. We will arrange for a replacement or a full refund, and we will cover the return shipping costs for defective items.

Contact Us

If you have any further questions or need assistance with shipping or returns, please don’t hesitate to reach out to our customer service team.

• Email: [email protected]
• Phone: (571) 491-7633